The Best Spanish Pata Negra Ham |   Tel & Whatsapp: +34 617 330 425 | Delivered in 5/8 days from Spain

Money back guarantee

Return guarantee for our products:


Spanishtaste accepts the return of all products returned as delivered, unopened and in their original packaging and labelling.

For hams, shoulders and cold cuts, we also accept the return of defective parts.If you find the product to be defective when you open it or eat it, you can return it to us.
Once we have verified that the part is indeed not in good condition for consumption, we will exchange it or refund you. We only ask that the part weighs at least 75% of its original weight. The shipping costs for the return of the defective part as well as for the shipment of another part will be at our expense if the ham or shoulder is really defective. If not, the customer will have to pay all shipping costs.

You can also return all other non-food products if they are defective.

You have 15 days from the date of receipt of the products to make the return.

Return process:

You can return delivered products within 15 days from the date of delivery and in the following cases:

If the product is returned undamaged and in its original packaging, you can return it and we will refund your money.

For non-food products, you can also return them if they are defective and we will exchange them for you. You will need to include all parts with the original documentation in their original packaging.

For hams, shoulders and sausages, you can also return the part if it is defective. We only ask that the main piece weighs at least 75% of its original weight (not including the pieces already cut).

For whole shoulders and hams, the piece must retain its original guarantee seal around the bone.

Step 2. How do I know if my ham, shoulder or sausage is a defective product?

In order to be able to reimburse you for a defective ham, shoulder or sausage that has already been opened, it is necessary for the manufacturer/distributor to accept its return, i.e. for the manufacturer/distributor to recognise that the item is indeed defective.

We cannot guarantee that all returns will always be accepted; the more obvious the defect in the part, the more likely it is that the manufacturer/distributor will accept it back. In all cases, Spanishtaste will intervene on your behalf with the manufacturer/distributor to accept the return.

Check the different reasons for return to see if your ham, shoulder or sausage is really a defective item:

2.1 Flavour or taste

It is important to remove the rind and the outer fat (yellow in colour) to avoid a bitter, rancid and unpleasant taste.


If, despite this, the piece has an unpleasant smell or taste or is too salty, there will be no problem with the manufacturer/distributor accepting it back as a defective piece.


2.2 Amount of fat

Iberian hams and shoulders have a lot of fat, more than most other Spanish hams and much more than most hams produced outside Spain.

Normally, in an Iberian shoulder, there is a loss of 60% of the total weight of the piece and in an Iberian ham of about 60%. This means that 60% of the weight of a shoulder (60% for a ham) corresponds to the bone, the hoof, the rind and the external fat (the fat that cannot be eaten).

It is also possible that, if you are not used to cutting Iberian ham, you have started to cut the piece precisely where it contains the most fat, and you have been surprised by the amount of fat you have found.

The fattest area in hams or shoulders is the nut or maza, from which the softest slices are also obtained. It is important that the slices retain some fat (about 1 cm), as it is the fat that gives the ham some of its flavour.

It is rare that manufacturers/distributors will accept the return of a piece for excess fat. In any case, if you consider that your piece really does contain much more fat than usual, we will try to get the manufacturer/distributor to accept it back as a defective piece. Before deciding whether to request a return, we suggest that you send us photos of the part so that we can evaluate it with the supplier and avoid shipping costs for the return of a part that would not be accepted as defective by the manufacturer/distributor.

2.3 Miscellaneous

If you consider your ham, shoulder or sausage to be a defective product for any other reason, please let us know and we will try to get the manufacturer/distributor to accept the part back.


Step 3. Who should pay the shipping costs for a return?

If you are returning a defective product, we will pay the shipping costs, both for the return of the original product and for the reshipment of another product. For cold cuts, hams and shoulders, it is important to make sure that the returned item is really defective, because if the manufacturer/distributor does not accept the return of the product, you will have to pay the shipping costs for the return of the item, and if necessary for its reshipment if you wish to recover it.

In all other cases, you will be responsible for the shipping costs of any returns and these will be deducted from the amount to be refunded for the returned product.

Step 4. Well, I want to return the product? What should I do?

Contact us by email contact@spanishtaste.com or by phone +34 91 831 11 19.
Our Customer Service will examine your return request and, if necessary, ask you for further information by e-mail.
We will ask our delivery person to pick up the product to be returned.

Once we have received the returned product:

If it is returned undamaged and in its original packaging, we will refund you the amount corresponding to that product, less the return postage. For partial returns (if you are returning only some of the products in your order and not all of them), we will also deduct proportionally any shipping discounts you may have obtained when you placed your order by purchasing products that were eventually returned. For example, if you bought two shoulders, the total amount of which allowed you to obtain free shipping, and you return only one of them, we will reimburse you its amount minus the part corresponding to the shipping costs of the shoulder you would have kept if you had bought only that one.

If it is a product you consider to be defective, we will try to get the manufacturer/distributor to accept the return.

If the manufacturer/distributor accepts the return, we will send you a new product and all shipping costs will be at our expense (both for the return and the reshipment). If you prefer, we can also refund your money.

If the manufacturer/distributor refuses to take the part back, you will be able to get the product back but you will have to pay the shipping costs, including the return shipping costs

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